隱私政策

本隱私政策說明 168 電器（下稱「本公司」）如何收集、使用、保存及保障使用者於本網站、社交媒體渠道、訊息平台及其他聯絡方式中提供的個人資料。當使用者瀏覽本網站、提交查詢、下單、安排送貨、申請保養或維修服務時，即表示已閱讀並同意本隱私政策的內容。
This Privacy Policy explains how 168 Electronics ("the Company") collects, uses, stores, and protects personal data provided through this website, social media channels, messaging platforms, and other communication methods. By browsing this website, submitting an enquiry, placing an order, arranging delivery, or requesting warranty or repair service, the user acknowledges that this Privacy Policy has been read and accepted. 
1. 收集的資料 Types of Information Collected
本公司可能收集使用者提供的個人資料，包括但不限於：姓名、聯絡電話、WhatsApp 號碼、送貨地址、電郵地址、購買及訂單資料、付款記錄、產品型號、保養資料、維修紀錄，以及與查詢或售後服務有關的其他資料。
The Company may collect personal data provided by users, including but not limited to: name, contact number, WhatsApp number, delivery address, email address, purchase and order details, payment records, product model information, warranty details, service records, and other information relevant to enquiries or after-sales support. 
此外，當使用者瀏覽本網站時，系統亦可能自動收集某些技術資料，例如裝置類型、瀏覽器種類、IP 位址、瀏覽時間、瀏覽頁面及網站使用情況，以便改善網站表現及用戶體驗。
In addition, when users browse this website, certain technical information may be collected automatically, such as device type, browser type, IP address, browsing time, viewed pages, and website usage patterns for the purpose of improving website performance and user experience.
2. 資料用途 Purposes of Use
所收集的資料可用於以下用途：
•    處理報價、查詢、訂單及付款安排。
•    安排送貨、自取、安裝、保養、檢查及維修服務。
•    核實購買紀錄、收據及保養資格。
•    跟進售後服務、產品問題、換貨安排及客戶支援。
•    就訂單狀態、送貨安排、預約時間及服務通知與客戶聯絡。
•    改善網站內容、服務流程及客戶體驗。
•    作內部記錄、行政、會計、風險管理及防止欺詐之用。
The collected information may be used for the following purposes:
•    To process quotations, enquiries, orders, and payment arrangements. 
•    To arrange delivery, pickup, installation, warranty, inspection, and repair services. 
•    To verify purchase records, receipts, and warranty eligibility. 
•    To follow up on after-sales matters, product issues, exchange arrangements, and customer support. 
•    To contact customers regarding order status, delivery arrangements, appointments, and service notices. 
•    To improve website content, service workflow, and user experience.
•    To maintain internal records, administration, accounting, risk management, and fraud prevention.
3. 資料提供與披露 Disclosure of Information
本公司不會隨意出售、出租或轉讓客戶個人資料予第三方作直接營銷用途。惟在提供服務所必需的情況下，本公司可向相關服務提供者披露必要資料，例如送貨人員、安裝或維修師傅、技術支援人員、付款服務供應商或專業顧問，以完成訂單、送貨、安裝、保養或維修安排。
The Company does not sell, rent, or transfer customer personal data to third parties for direct marketing as a general practice. However, where necessary for service provision, the Company may disclose relevant information to service providers such as delivery personnel, installation or repair technicians, technical support staff, payment service providers, or professional advisers for the purpose of completing orders, delivery, installation, warranty, or repair arrangements. 
如因應法律要求、執法機關要求、法庭命令，或為保障本公司、客戶或第三方的合法權益而有需要時，本公司亦可披露有關資料。
The Company may also disclose relevant information where required by law, requested by law enforcement authorities, ordered by a court, or necessary to protect the lawful rights and interests of the Company, its customers, or third parties.
4. 資料保存 Data Retention
本公司只會在為達成收集目的所需期間內，或按適用法律及實際業務需要，保存客戶個人資料。當資料不再需要時，本公司會採取合理步驟將有關資料刪除、銷毀或匿名化處理。
The Company will retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law and legitimate business needs. When the data is no longer required, reasonable steps will be taken to delete, destroy, or anonymize it.
5. 資料安全 Data Security
本公司會採取合理的技術及管理措施保障個人資料，盡力防止未經授權存取、披露、修改、遺失或濫用。然而，任何互聯網傳輸或電子儲存方式均不能保證百分之百安全，使用者應自行妥善保管其通訊裝置及帳戶資料。
The Company will take reasonable technical and administrative measures to protect personal data against unauthorized access, disclosure, alteration, loss, or misuse. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure, and users should also take care to safeguard their own devices and account information.
6. Cookies 及網站分析 Cookies and Website Analytics
本網站可能使用 Cookies 或類似技術，以記錄使用者偏好、分析網站流量及改善網站功能。使用者可按其瀏覽器設定選擇接受、拒絕或刪除 Cookies，但某些網站功能可能因此受到影響。
This website may use cookies or similar technologies to record user preferences, analyze website traffic, and improve website functionality. Users may choose to accept, reject, or delete cookies through their browser settings, but some website functions may be affected as a result.
7. 第三方平台 Third-Party Platforms
本公司可能透過 WhatsApp、Facebook、Instagram、電話或其他第三方平台與客戶聯絡或接收查詢。使用者於該等平台提交的資料，亦可能同時受有關第三方平台之隱私政策及使用條款約束。
The Company may communicate with customers or receive enquiries through WhatsApp, Facebook, Instagram, telephone, or other third-party platforms. Information submitted through such platforms may also be subject to the privacy policies and terms of use of those third-party platforms.
8. 客戶權利 Your Rights
使用者可要求查閱、更正或更新其個人資料。若使用者希望查詢本公司持有其哪些資料，或要求更正不準確資料，可透過本公司網站、社交媒體專頁、WhatsApp 或其他公布之聯絡方式提出申請。本公司會在合理可行情況下處理有關要求。
Users may request access to, correction of, or updates to their personal data. If a user wishes to enquire about the data held by the Company or request correction of inaccurate information, such request may be made through the Company’s website, social media pages, WhatsApp, or other published contact channels. The Company will handle such requests within a reasonable time where practicable.
9. 私隱政策更新 Changes to This Policy
本公司可不時更新本隱私政策，以反映服務內容、營運安排或法律要求之變更。更新版本將於本網站公布，並自公布日期起生效。
The Company may update this Privacy Policy from time to time to reflect changes in service scope, operational arrangements, or legal requirements. The updated version will be published on this website and will take effect from the date of publication.
10. 聯絡方式 Contact
如對本隱私政策有任何疑問，或希望就個人資料作出查詢，可透過 168 電器之官方聯絡渠道與本公司聯絡。
If there are any questions about this Privacy Policy, or if a user wishes to make an enquiry regarding personal data, please contact 168 Electronics through its official communication channels.
使用本網站即表示同意本公司之隱私政策。我們只會在處理訂單、送貨、保養、維修及客戶服務所需範圍內收集及使用個人資料。
By using this website, users agree to the Company’s Privacy Policy. Personal data will only be collected and used as necessary for order processing, delivery, warranty, repair, and customer service.